Operations Duty Controller


Job Details


Kings Ferry - Heathrow

Contract Type


Working Pattern

Full Time


£31,000 - £36,000 per annum

Closing Date

31/10/2021 12:00

Join us on the Journey...

National Express Group is a leading public transport operator with bus and coach in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019.  

We have an exciting opportunity for a Duty Controller, based at Heathrow, who will utilise and control resources to ensure maximum levels of service delivery, and to ensure full compliance of company procedures and cost controls. You will also provide supervision of drivers on all services and hires.

As the successful candidate, you will hold a PCV licence and demonstrate excellent communication, oral and written and have a working knowledge of the industry. You will demonstrate experience at being well organised, and have experience of working within an agile environment, whilst possessing the ability to be decisive and take ownership of responsibilities.

Please note there is a day shift and night shift position available. You will work 0500 – 1700 or 1700 – 0500 on a 4 on 4 off shift rota.

What you'll do...

  • Liaise with Drivers, the Sales Team, Engineering & External customers with regards to all operational requirements, in person, by telephone, and by electronic methods such as email.
  • Monitor, record and ensure compliance with company procedures to include drivers’ hours and Tachograph regulations.
  • Provide timely communication to all staff about incidents/accidents, Alcolock fails and service or hire delays and disruptions.
  • Deal with breakdowns, late running, accidents and any other incidents affecting services and staff. Arranging coach procurement outside office hours to cover breakdowns/incidents, using your commercial awareness to ensure the best price is secured with authorised Operators.
  • Control and allocate duties so the scheduled and planned operations are undertaken whilst maintaining efficient cost controls through driver allocation and efficient fleet movements.

In return, we offer a wide range of benefits such as...

  • Company pension
  • Employee Assistance Programme
  • Variety of deals and discounts available through NX online portal


Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

General Manager
Operations Duty Controller