Holiday Sales Consultant (FTC)


Job Details


National Express Transport Solutions

Contract Type

Fixed Term

Working Pattern

Full Time


£19,760 + commission

Closing Date

27/06/2021 11:00

Join us on the Journey...

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019.  National Express Transport Solutions Group (NETS) operating in the UK as a division of the National Express Group, specialising in providing bespoke transport solutions.

We have an exciting opportunity for a Holiday Sales Consultant, on an initial 6 month contract based in Fareham, who will build business through developing customer relationships ensuring maximum conversion of enquiries to bookings, ideally at the first point of discussion, aiming to achieve budgeted performance in the holiday programme.

As the successful candidate, you will have proven experience of both an inbound and outbound sales environment, within the travel/holidays industry. You will demonstrate the ability to exceed in a target driven sales environment, conducting sales across multiple channels (face to face, telephone, email or live events). You will have exceptional communication skills both verbal and written, whilst able to retain outstanding product knowledge.

What you'll do...

  • Actively selling across all channels (voice/digital) to achieve individual sales target, contributing to overall sales target.
  • Act as a SME for all product maintaining a comprehensive knowledge, answering general enquiries from direct and third party customers.
  • Receive inbound calls, complying with company SLAs.
  • Working through databases provided to make outbound calls.
  • Pass all monthly call audits in accordance with company SLAs.
  • Attainment of all core KPIS. To include sales budget (individual/division), conversion, attach (ancillary sales), discount.
  • Ensuring compliance with all relevant legislation – data and product. Reporting of any GDPR breaches to Marketing Assistant immediately.

In return, we offer a wide range of benefits such as...

  • Free travel for you and your partner
  • Company pension
  • Employee Assistance Programme
  • Variety of deals and discounts available through NX online portal

Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



Your place in our world

Head of Holidays
Holiday Sales Consultant (FTC)