Passenger Assistant


Job Details


NEAT Coventry - Drivers

Contract Type


Working Pattern

Part Time


£9.30 per hour

Closing Date

23/10/2020 11:00

Join us on the Journey...

National Express has expanded its service to include National Express Accessible Transport (NEAT). This service provides accessible transport that connects customers with accessibility needs to see friends, family and the ability to access a range of activities, which without our help, would not be possible.

We have rewarding roles available for Passenger Assistants to join our team in Coventry. You will be an ambassador on our closed school services, supporting our customers along predetermined routes in accordance with agreed time schedules.

We are looking for individuals with the ability to work without close supervision and have experience of delivering excellent customer service in a fast paced environment. You will have a proactive attitude with strong communication skills.

This is a part time position 25 hours per week working Monday – Friday 7.00am - 9.30am and 14.30pm to 17.00pm

Day to day you will...

  • Support customer loading and ensure the legal capacities are not exceeded.
  • Ensure pick up and set down customers at bus stops with due care for their safety as they board and alight the bus.
  • Ensure the service stops for intending customers and Company officials were indicated either at official bus stops by external signs or by request on ‘Hail and Ride’ sections of route only.
  • Check vehicles for lost property and hand this to the appropriate staff member in accordance with Company procedures.
  • Inspect the validity and record passes if applicable. Record and report any non-compliance do not challenge customers.

Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment acording to the policy.



Your place in our world

District Manager
Passenger Assistant