Operations Supervisor

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019.

We have an exciting opportunity for an Operations Supervisor, based in Coventry, who will supervise and manage the driving staff population on a day to day basis including welcoming them to work, advising them of urgent information they need to know, checking on their fitness to commence work and other such tasks. 

As the successful candidate, you will have a working knowledge of the bus and highway network in the relevant geographical area with the ability to lead and supervise a team. You will demonstrate the ability to work well under pressure and strong attention to detail.
 

You will be expected to start as early as 4am and finish as late as 2am on a shift rotation basis from Monday to Sunday.

What you'll do...

• Liaise and communicate effectively with customers both internal and external
• Monitor, when required, the quality of service delivery and to ensure that appropriate action is taken to rectify any problems. To manage the dispatch and return of service, including VCR reconciliation.
• Manage the allocation of work to drivers in an efficient manner and working within Company and local agreements.  This will include ensuring compliance with Company and legislative regulations and ensuring that all work is covered whenever possible.
• Operate and update the applicable systems such as the Grampian DAS and the radio. To monitor and control the drivers holiday bookings and change duty systems.
• Monitor and record driver’s absence and sickness, so this can then be forwarded to line management.
• Pass information to drivers in a timely manner and in the most appropriate way.
• Operate and maintain computer and paperwork systems, ensuring accurate input and output of data and to the defined timescales.

In return, we offer a wide range of benefits such as...

• Free travel for you and your partner
• Company pension
• Access to NX Health Bus
• Employee Assistance Programme
• Variety of deals and discounts available through NX online portal

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.