Area Operations Manager (East)


Job Details


Kings Ferry Gillingham - Operations

Contract Type


Working Pattern

Full Time


Up to £55,000 per annum

Closing Date

01/03/2020 17:00

Join us on the Journey...

The Kings Ferry Group, part of National Express Group, are currently recruiting for an Area Operations Manager (East),  who will support the planning and management all aspects of the operational provision at Gillingham, Dover and Clarkes of London in order to deliver a consistently safe & high-quality service in line with specified targets, contractual obligations and group strategy..

Role Purpose:

  • Delivering safe, reliable, punctual, high quality services to our customers.  Meeting and exceeding defined standards and agreed targets.  Maintain tight control on costs and maximise revenue through excellent contract performance and utilisation of both the fleet and driver resource
  • Ensuring safe operation of all movements in strict accordance with all relevant policies, procedures and legal requirements. Manage a wide reaching team whose duties are to plan and allocate all work in accordance with EC Drivers Hours Regulations and Working Time Regulations (Road Transport Directive).  Full responsibility for driver & vehicle legal compliance, monitoring and reporting at all responsible sites
  • Managing all Human Resources in the Operations departments to maintain optimum engagement and accurate records. To include administration of payroll, holidays, recruitment, disciplinary and performance matters. (and any other HR matter affecting the Operations team) To maintain all operational Health & Safety standards in line with audited requirements and keep all locations updated with changes to legislation. Management of driver oversight and ensuring all risks are adequately managed at all times.
  • Support local management teams in the delivery of Health & Safety regulations, objectives and initiatives.  Ensuring high pass rates achieved for all Health & Safety Audits internal and external.
  • Responsibility for allocated budget lines at each site particularly Drivers wages and Fuel. Key contributor to efficiency planning and management of delivery


What we’re looking for:

  • Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices
  • Thorough appreciation of the needs of external customers and internal customers, coupled with the ability to identify areas for improvement and implement effective action plans
  • Understanding of the road passenger transport sector, including relevant legal and external regulations and requirements for the operation of passenger carrying vehicles.
  • Ability to devise, implement, manage and review effective processes to ensure consistency and best practices
  • Experienced in managing and motivating a team to achieve high standards of performance in a unionised
  • Environment
  • Flexible approach to working hours – able to attend out-of-hours external meetings and respond quickly to any “on-call” requirements.
  • Qualified to degree level and appropriate qualification to support competency (eg CPC International Passenger Transport)
  • Ability to travel to responsible locations of Reading, Leicester and Heathrow as well as wider travel as necessary to other locations to fulfil role. Overnight stays will be necessary when required.



  • Attractive salary
  • 25 days annual leave
  • Free Coach and Bus travel
  • Company pension
  • Access to NX Health Bus
  • Employee Assistance programme
  • Variety of deals and discounts available via NX online portal 
  • Opportunities for endless progression within the company 


Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment acording to the policy.

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If the above sounds like a next step in your career, follow our online application process to express your interest! If you have any queries or wish to discuss any aspects of the role, please email



Your place in our world

Operations Director
Area Operations Manager (East)