Customer Service Advisor - Relief Contract

National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East and awarded Britain’s Most Admired Transport Company in 2018.

Our aim; to provide excellence in all that we do for National Express customers and keep everyone safe - if we can’t do it safely, we don’t do it. To do this we need the best people and strive to create an environment that motivates and develops our people.

National Express have an opportunity for a Customer Service Advisor to join our Heathrow team on a relief contract. This role will place successful candidates in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around the outside of the station, answering customer queries and guiding them to their location and ensuring our high standards of health and safety are continually met.

It's the perfect environment for someone who is energetic, safety focused and customer service driven as well as always ready to go the extra mile to deliver exceptional service to our passengers.

What you'll be do...

• Providing help and information to our passengers
• Assisting drivers with boarding and helping with luggage
• Selling tickets and add-on products to customers
• Maintaining excellent level of service to all customers
• Operating internal tracking systems to manage coach services
• Managing coach movement within the station and exceeding the Health and Safety standards
• Using pro-active approach to make travel arrangements for our customers in the event of delays or service disruptions

We offer a wide range of benefits such as... 

• 22 days annual leave
• Free Coach travel
• Company pension
• Employee Assistance programme
• Variety of deals and discounts available through NX online portal
• Endless opportunities for progression within the business!

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

Customer Service, Retail, Security, Customer Care, Receptionist, Sales Complaint Handling, Supervisor, Events Management, Operations Assistant, Car Park Management, Travel, Tourism, Transporation Industry

If the above sounds like a next step in your career, follow our online application process to express your interest!