Data Governance and Compliance Manager

Mill Lane, Digbeth

Job Details


UK Head Office - Head Office

Contract Type


Working Pattern

Full Time


£55,000 plus car allowance

Closing Date

17/02/2023 10:00

Join us on the Journey...


We have an exciting opportunity for a Data Governance and Compliance Manager to be based at our Head Office in Birmingham working on a hybrid basis. This is a multifaceted role, acting as the Data Protection Officer, focusing on our data governance quality and expanding security posture. You will advise, guide and support our UK and Ireland businesses.

We are looking for an experienced confident person with drive and enthusiasm to support the continuation of our Data Governance and Compliance strategies forward. A self-starter, a people and team focused person and someone who can work with autonomy.

What you'll do...

  • Manage, develop and coach the data governance and compliance team - ensure ongoing personal development and performance plans are managed and each team member is supported to reach their full potential.
  • Support the creation and management of the Data Governance and Compliance Strategy and deliver the implementation plan across the UK and Ireland working closely with all stakeholders.
  • Manage risks of non-compliance, ensure potential risks to personal data are identified, mitigated, and where possible ensure they are demonstrably addressed with stakeholders. Manage and report on our data protection breach and incident management policy and process. 
  • Ensure all privacy notices and key contacts with data subjects are managed. Delivery in a timely manner all data subjects’ rights requests and contacts.
  • Carry out our internal, external audit plan, ensure the ongoing management and reporting across our audit program. 
  • Managing and advising stakeholders on the outcomes of the data impact and risk assessments alongside internal stakeholders to ensure ongoing compliance of our privacy by design program.
  • Reviewing vendor contracts, advising and applying data sharing schedules, addendums, international data transfers and where applicable applying standard contract clauses.
  • Implement and manage our records of processing activities, Data Mapping via the information Records Management Strategy. Ensure controls are in place for internal and external stakeholders / suppliers in all processing activities.
  • Deliver the engagement and awareness program, developing and delivering training, newsletters, case studies and workshops as part of our Data Governance, Compliance, Data Protection and Quality Assurance Controls and Standards.
  • Moderate and coordinate internal quality assessments, supporting the organisation to work to ISO9001 standards. Carry out joint reviews with Data Stewards to ensure continued compliance with data minimisation and adequacy. 
  • Manage and report non-compliance with Legislation, Regulation and Standards by providing detailed analysis on data management, protection, quality and related data privacy related matters. 
  • Collaborating with the Information Security and Cyber service function, supporting the development and deployment of our IT security framework and work towards ISO27001 standard.

What you'll need...

  • Accredited Certificate EU / UK General Data Protection Regulation
  • ISO270001 - Have experience and desirable to hold qualification
  • Degree or A’ Level Education
  • Experience as a senior manager, data protection officer
  • Experience in reporting and presenting to Board and Senior Management
  • Self-sufficient and able to priorities work with a high level of autonomy
  • Worked across various industries applying and managing UK and EU GDPR
  • Desirable - Accredited Certificate ISO9001 Lead Implementer / Auditor

What we offer in return for your hard work and commitment:

  • £55,000 per annum + car allowance
  • A National Express West Midlands pass for yourself and your partner
  • National Express coach pass for yourself and family discounts
  • A company pension
  • Employee assistance programme
  • Access to our award winning Health Bus; providing free and accessible health checks
  • Life assurance
  • Exclusive benefits and savings from thousands of the UK’s largest retailers and service providers

Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

Head of Data and Privacy
Data Governance and Compliance Manager