Product Operations Assistant


Job Details


Touromo - Leicester

Contract Type


Working Pattern

Full Time


£23,000 per annum

Closing Date

10/02/2023 10:00

Join us on the Journey...


National Express has an exciting opportunity for a Product Operations Assistant to join our team in Leicester as we grow our regional coach day trip and holiday programmes throughout the rest of the UK. . 

In this role you will provide a wide range of administration activities to support the efficient and effective day to day running and delivery of the Product Operations department.

What you’ll do...

  • Build relationships with existing and new taxi operators within our pickup locations.
  • Successfully manage relationships with depots and drivers to achieve and exceed what we need to deliver.
  • Find simple, smart and innovative ways to improve how we work for the benefit of our customers.
  • Allocate, plan and time customers’ home pickups within our internal system whilst fulfilling taxi bookings and requirements for these customers.
  • Reacting to operational situations, assisting with rapid responses to avert or resolve problems.
  • Be able to successfully maintain the balance between Product/Operations’ expectations alongside delivery and utilisation.
  • Be able to build trust and work together as one team across the UK to deliver the ultimate overall goal and service to our customers and the business.
  • Monitor, maintain and complete the holiday To Do list spreadsheet including completing rooming lists, hotel and attraction checks, home pickup times, completing feeder information for drivers.
  • Creation and sending out of customer ticket packs in advance of each tour departure.
  • Prepare driver information packs in advance of each departure.

What you’ll need…

  • Flexible approach to working hours will be required
  • Experience of managing a company's relationships with its suppliers and/or customers.
  • Excellent administrative, communication and organisational skills.
  • Ability to develop and retain excellent product knowledge.
  • Good time management, with the ability to work to tight deadlines.
  • Attention to detail and focused on accuracy.
  • Proficiency in Microsoft Word, Excel and Google Suite.
  • Experience of working within travel/leisure would be beneficial but is not essential
  • Must be self-motivated and able to work without supervision, with a problem-solving attitude

In return for your hard work and commitment you will receive 

  • A National Express Coach pass for yourself and family discounts
  • Company pension 
  • Access to a portal that provides a variety of deals and discounts including travel, days out, cinema, mobile, car and many more
  • Access to an Employee Assistance Programme which is free counselling and support to improve your wellness
  • Paid annual leave
  • Opportunity to take part in the Cycle to work scheme



Things To Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Your place in our world

Product Manager
Product Operations Assistant