Driver Manager


Job Details


Birmingham Central Garage - Operations

Contract Type


Working Pattern

Full Time


Up to £36,000

Closing Date

07/12/2022 23:45

Join us on the Journey...

National Express are looking to recruit a Driver Manager to join their team. The successful candidate will lead, manage, motivate and engage our operations team whilst ensuring adherence to global standards, company policies and standard operating procedures.

What you'll do:

  • Manage all elements of their teams conduct, attendance, time keeping, sickness and overall standards working within our policies, procedures and development by utilising and deploying a coaching culture.
  • Support the Operations Manager in the creation and deployment of key employee engagement initiatives.
  • Improve Driver retention by reducing turnover through strong, positive engagement with our Drivers and operational support teams.
  • Work within agreed budgets, ensuring cost effective people utilisation when allocating holiday and overtime.
  • Develop effective working relationships with key internal and external stakeholders, attending any meetings as required.
  • Lead and support through effective communication via the daily stand up and weekly problem solving sessions with your team in order to review prior performance, today‚Äôs plan and targeting improvements to make demand visible.
  • Embedding the principles of the OPERATE framework and instilling a focus on continuous improvement.
  • Work collaboratively with Engineering and Performance colleagues to ensure peak vehicle requirement (PVR) is achieved. Identifying and implementing solutions where targets are not being met, operating as one team.
  • Ensure compliance of Drivers working hours, health and safety regulations and all company policies and procedures. Ensuring that you keep up to date with all relevant legislation changes
  • Manage the day to day performance of all key systems i.e Tableau, Driver Risk Profile, DriveCam and define,determine and deploy decisions based on the data to develop a positive outcome.
  • Ensure all accidents (road or personal injuries and employers liability) are recorded as per company procedure and comprehensively investigated. Also, to attend major incidents outside of normal working hours where required.
  • Ensure effective security measures are in place to prevent internal and external revenue fraud through strict adherence of relevant standards and to monitor the performance of electronic equipment i.e ticketing data and CCTV systems.
  • Deputise for the Operations Manager as and when required.
  • Duties and responsibilities vary on occasion and the post holder will be expected to perform any reasonable request.

What you'll need:

  • Experience in managing and motivating a high performing team
  • Basic IT Skills
  • Flexible approach to hours of work as this role requires shift working and flexibility to respond to operational needs, including attendance at out of hours meeting
  • Working in a unionised environment
  • IOSH Health & Safety qualification (Training will be provided)
  • Certificate of Professional Competence in passenger transport
  • Good understanding of the Passenger Transport Sector




Your place in our world

Operations Manager
Driver Manager