Operations Planner


Job Details


National Express Transport Solutions - Fareham

Contract Type


Working Pattern

Full Time



Closing Date

09/12/2022 10:00

Join us on the Journey...


We have an exciting opportunity for an Operations Planner to join our team based at Lucketts Travel in Fareham. In this role you will plan the allocation of vehicle and Driver resources to meet targets, ensuring capacity is managed and is identified and available for commercial use. You will provide visibility of forward demand and capacity and liaising closely with Sales to ensure all revenue opportunities are taken.

What you'll do...

  • Plan and utilise all vehicle and drivers resource effectively, ensuring KPI`s are delivered.
  • Schedule drivers allocations in advance, ensuring work is allocated to agreed timelines.
  • Reacting to operational situations, assisting with rapid responses to avert or resolve problems.
  • Deliver Driver allocations, on a rota system.
  • Liaise with Engineering to maximise vehicle availability against Engineering requirements.
  • Delivery & transfer allocation responsibility from planning to operational delivery daily.
  • Provide a provisional weekly forecast of vehicle and Driver availability for use by sales to maximise commercial opportunity
  • Be able to successfully maintain the balance between sales/commercial expectations and targets alongside operational delivery and utilisation.
  • Be able to build trust and work together as one team to deliver the ultimate overall goal and service to our customers and the business.
  • Ensure uncompromised standards for service and passenger safety are always delivered.
  • Find simple, smart and innovative ways to improve how we work for the benefit of our customers.
  • Successfully managing relationships with drivers and inspire the workforce to achieve and exceed what we need to deliver.
  • Assist in keeping the operation safe and legal by developing and maintaining a strong culture of health & safety practices & transport legalities.

What you'll need...

  • Understanding of the road passenger transport sector
  • Rota compilation experience for a large operational team
  • Must be self-motivated and able to work without supervision, with a problem solving attitude
  • Must be able to work towards and meet strict deadlines 
  • Flexible approach to working hours

We offer a wide range of benefits such as...

  • Company pension
  • Life assurance
  • Annual leave
  • Free travel for you and your partner as well as discounted travel for up to 4 family members
  • Variety of retail deals and discounts including days out, cinema and mobile
  • Employee Assistance Programme

Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

General Manager
Operations Planner