Assistant Operations Manager


Job Details


Coventry Garage - Operations

Contract Type


Working Pattern

Full Time


£26,000 per annum

Closing Date

30/09/2022 10:00

Join us on the Journey...

We have an exciting opportunity to join our  Coventry garage as an Assistant Operations Manager. The successful candidate will be responsible for assisting the Operations Manager in managing a team of drivers and operational staff that keep the garage running. You will also identify and implement cost savings, system improvements and efficiencies of the overall function.  We are looking for an enthusiastic individual who has proven experience managing and motivating a team with excellent customer service skills.

What you'll do...

  • Manage a team of drivers and operational staff including absence, personal development and training
  • Ensure all services operate to a high standard and in line with set reliability targets
  • Record and investigate all accidents in keeping with company procedure, attend major incidents where required
  • Liaise closely with Engineering colleagues on the prompt departure of vehicles from the garage, ensuring all staff are aware of their obligations, the role of DVSA and the need to report any defects immediately
  • Monitor the performance of electronic equipment i.e. ticketing, smartcard and CCTV ensuring any problems or suggestions are reported, accurate records are kept, and repairs and servicing are conducted
  • Deputise for the Operations Manager where required
  • Ensure effective security measures are in place to prevent internal and external revenue fraud
  • Collate and deliver statistics and reports in accordance with set timescales or as requested

What yoo'll need...

  • Relevant NVQ Level 2 is essential (eg in Transport Road Passenger Operations).
  • Good understanding of the road passenger transport sector.
  • Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices.
  • Experience in managing and motivating a team to achieve high standards of performance.
  • Flexible approach to working hours.
  • Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plan

We offer a wide range of benefits such as...

  • Company pension
  • Free bus travel for you and your partner
  • Free coach travel
  • Variety of deals and discounts from NX online portal
  • Employee Assistance Programme
  • Endless opportunities to progress and undertake further qualifications and training

Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



Your place in our world

Area Divisional Manager
Assistant Operations Manager