Commercial & Operations Manager

We currently have an exciting opportunity for a Commercial & Operations Manager to join our dynamic operations team based at Stewarts in Reading. In this role you will direct, coordinate and exercise functional authority for the planning, compliance, control and integration of all elements of fleet operations. Assign personnel, plan and organise staff according to business requirements. Coordinate all activities concerned with transport operations, ensuring a collaborative, communicated and unified approach from all companies across the group. The role will further involve participation in the Private Hire and Contract Sales functions working in conjunction with the Group’s sales and Commercial functions.

What you’ll do…

• Deliver the local Operations policy in line with the Company’s strategic objectives including achievement of sales budget
• Establish, monitor and control overall performance for the operations function.
• Overall responsibility for the P&L for the business unit.
• Responsible for business planning and budgeting activities.
• Control spending against operations budgets ensuring that all financial targets are met.
• Responsible for the day to day management of operations function
• Responsible for the enforcement of all safety regulations
• Continually improve the efficiency and performance of operations to ensure that all service delivery and KPI contractual requirements are met
• Evaluate and improve usage of the fleet and work methods embracing continuous improvement
• Ensure the highest levels of customer satisfaction, investigating any issues or problems immediately and reporting solutions and outcomes back to line management. Ensure that customer experience is central to everything that happens within the group
• Ensure that the operational and office team resources are at a level relevant to business needs
• Deal with driver and other training, performance and disciplinary matters
• Promote positive morale and cooperation with all employees.

What you’ll need... 

• Excellent understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles
• Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices
• Experienced in managing and motivating a team to achieve high standards of performance 
• Flexible approach to working hours
• Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans
• A managers’ National CPC qualification is desirable

What we offer in return for your hard work and commitment:

• Free nationwide National Express coach travel for you, and 50% off for up to 4 family members!
• Endless opportunities for progression within the business
• Company pension 
• Life Assurance
• Paid annual leave
• A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more
• Employee Assistance Programme

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Transport Mangement 

If the above sounds like a next step in your career, follow our online application process to express your interest! If you have any queries or wish to discuss any aspects of the role, please email recruitment@nationalexpress.com.