Operations Supervisor

We have an exciting opportunity to join our Aston site as an Operations Supervisor. The successful candidate will be responsible for the supervision and management of drivers and to meet Service Delivery requirements.

What you'll do...

• Supervise, assist and coach drivers on a day to day basis in a friendly, engaging and professional manner. 
• Effectively manage breakdowns and incidents that could potentially cause lost mileage and / or customer dissatisfaction. Stepping up vehicles at locations to minimise any disruption. 
• Liaise and communicate effectively with customers both internal and external. 
• Monitor, when required, the quality of service delivery including conducting pre service quality checks and to ensure that appropriate action is taken to rectify any problems. 
• Support the Operations Planners in the allocation of work to drivers in an efficient manner and working within Company and local agreements. 
• Demonstrate flexibility in line with operational requirements, including undertaking driving duties. 
• Communicate effectively with Network Control Centre to ensure service reliability and punctuality is managed and to report any issues with vehicle availability and Driver issues on a day to day basis. .

What you'll need...

• ILM awards Level 2 and/or 3 is beneficial. 
• Level 2 NVQ Passenger Transport Operations 
• Basic CLAIT, Excel, Word 
• Experience in EU & Domestic Hours, plus competence in relevant systems 
• PCV Licence is required as there will be driving involved in this role 
• First Aid trained 
• Working knowledge of the coach and highway network in the relevant geographical area.
• OSH trained and Fire Warden trained 

We offer a wide range of benefits such as...

• Company pension
• Free bus travel for you and your partner
• Free coach travel
• Variety of deals and discounts from NX online portal
• Employee Assistance Programme
• Endless opportunities to progress and undertake further qualifications and training

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.