Travel Consultant

We have an exciting opportunity for a Travel Consultant, based in Gillingham who will be responsible to deliver sales against structured revenue targets and ensure all customers enjoy a market leading travel experience 

What you'll do...

• Secure bookings for Kings Ferry and NXTS private hires
• Liaise with new and existing customers on a daily basis in order to maximise revenue
• Achieve sales targets
• Develop strong customer relationships to ensure customers are open to trying our services
• Nurture customer relationships to help drive repeat usage/upsell additional services and secure contracts
• Provide prompt customer quotations.
• Process bookings & payments. 
• Responsible for managing all aspects of service delivery. Liaising with internal and external stakeholders along the way.
• Responsible for answering customer calls efficiently and effectively and completing outbound calls as part of business as usual and as part of specific outbound call campaigns.

What you will need...

• Demonstrable track record of impressive sales results
• Experience of achieving challenging sales targets
• Competitive, determined and resilient
• Ability to develop high levels of rapport with customers in order to drive sales through service
• Experience of following a structured telephone sales process
• Experience of delivering exceptional customer service
• Capable of working under pressure and to tight deadlines
• ideally experience within the travel/holidays industry.

In return, we offer a wide range of benefits such as...

• Free travel for you and your partner
• Company pension
• Employee Assistance Programme
• Paid annual leave
• A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.