Operations Manager


Job Details


NEAT Aston - Operations

Contract Type


Working Pattern

Full Time


Up to £42,500 per annum + bonus

Closing Date

21/08/2022 11:00

Join us on the Journey...

We currently have an exciting opportunity for an established Operations Manager to join our UK Coach team based in Aston. As an Operations Manager with National Express you will effectively plan, lead and manage all aspects of the operational provision at the depot in order to deliver a consistently reliable, safe, high quality and punctual service in line with specified targets, contractual obligations and commercial objectives.

What you’ll do…

  • Implement all local elements of the UK Coach business strategy
  • Ensure all drivers are safe and fit to be at work at all times
  • Continuously ensuring effective management of drivers and their performance is being applied
  • Ensure colleagues work together in consistently providing the required level and quality of service to both internal and external customers
  • Ensure all services operate safely and in strict accordance with all relevant policies, processes and legal requirements
  • Deliver service reliability, punctuality and quality to the customer to defined standards, ensuring that improvements are implemented where required throughout
  • Ensure that all customer and stakeholder feedback is promptly and professionally received, investigated and responded to, and that this information is used as a management tool to drive continuous improvement
  • Support training delivery for colleagues
  • Deliver all aspects of the people strategy at local level; ensuring all employees receive appropriate training, induction, and personal development

What you’ll need... 

  • Excellent understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles
  • Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices
  • Experienced in managing and motivating a team to achieve high standards of performance
  • Flexible approach to working hours
  • Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans
  • Must hold a managers’ National CPC qualification

What we offer in return for your hard work and commitment:

  • Paid annual Leave
  • Company Sick Pay
  • A Company pension 
  • Life Assurance
  • A free National Express West Midlands bus pass for you and your partner
  • Free nationwide National Express coach travel for you and 50% discount for friends and family*
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Access to our award winning Health Bus; providing free and accessible health checks
  • Access to our Employee Assistance Programme which includes free counselling and further support to improve your health and wellbeing
  • An opportunity to take part in our Cycle to work scheme
  • A warm invite to join the National Express Sports and Social Club

Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You may also have experience in the following ...

Transport Mangement 

If the above sounds like a next step in your career, follow our online application process to express your interest! If you have any queries or wish to discuss any aspects of the role, please email recruitment@nationalexpress.com.



Your place in our world

General Manager
Operations Manager