Operations Manager


Job Details


National Express Transport Solutions - Fareham

Contract Type


Working Pattern

Full Time



Closing Date

29/07/2022 22:45

Join us on the journey..

We have an exciting opportunity for an Operations Manager to join our team at Lucketts Travel, Fareham. In this role you will support the General Manager in the effective, safe, compliant and commercially viable management of the operation, together with providing back-up and support for the satellite depots as and when required to ensure co-ordination and operational consistency across the Group.

What you'll do...

  • Organise, lead and motivate the Operations team to maximise overall performance.
  • Support the General Manager in the delivery of the local Operations Policy in line with the Company‚Äôs strategic objectives.
  • In conjunction with the General Manager, ensure that the maintenance and up-keep of the yard and the associated facilities are maintained to the required standard.
  • Control spending against operational budgets to ensure that all financial targets are met.
  • Support the General Manager in the development of clear standard operational procedures, ensure that the required training is given and that the procedures are reviewed on a regular basis.
  • Support the General Manager to ensure that Health and Safety and compliance is a top priority within operations.
  • Support the General Manager to ensure the National Express service delivery and KPI contractual requirements are met.
  • Ensure the highest levels of customer satisfaction, investigating any issues or problems immediately and reporting solutions and outcomes.

What you will need...

  • Understanding of the road passenger transport sector desirable
  • Experienced in managing and motivating a team to achieve high standards of performance.
  • Previous Operational Management experience.
  • Thorough appreciation of the needs of customers and the ability to identify areas for improvements.
  • Flexible approach to working hours

We offer a wide range of benefits such as...

  • Company pension
  • Life assurance
  • Annual leave
  • Free travel for you and your partner as well as discounted travel for up to 4 family members
  • Variety of retail deals and discounts including days out, cinema and mobile
  • Employee Assistance Programme


Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



Your place in our world

General Manager
Operations Manager