Team Leader

Stansted Airport

Job Details


Stansted Coach Station - Customer Services

Contract Type


Working Pattern

Full Time


£26,516 per annum

Closing Date

08/07/2022 16:00

Join us on the Journey...

We have an exciting opportunity for a Team Leader, based at Stansted, who will inspire and empower colleagues to make decisions that exceed customer’s expectations that will increase customer confidence by ensuring the maintenance of a high profile and proactive approach to customer service.

As the successful candidate, you will demonstrate expert accuracy levels and have a fantastic eye for detail with the ability to build strong internal and external stakeholder relationships. You will have previous experience of supervising teams, delivering excellent customer service in fast paced environment. You will evidence a proactive, solution orientated, collaborative and can do attitude in all areas of duties, along with confident communication & people skills with an ability to put people at ease.

This role is on a rota working 38 hours per week which includes alternate weekends, with flexibility needed throughout the hours of 0500 – 0300.

What you'll do...

  • Responsible for leading service delivery and making operational decisions.
  • Provide support to colleagues to ensure a high delivery of customer service and act as a role model.
  • Proactively provide information, support and assistance to customers, colleagues and driver teams.
  • Champion safety, highlighting any areas of concern and ensuring safe working practices are adhered to.
  • Support drivers in ensuring customers are board on their service in good time to ensure punctuality targets are achieved.
  • Assist managers by attending Health and safety meetings as required.


In return, we offer a wide range of benefits such as...

  • 22 days annual leave
  • Free Coach travel for yourself and a member of your family
  • Company pension
  • Local travel arrangements which allows you to commute for free with selected operators
  • Free on-site parking
  • Free company uniform
  • Discount at airport shops and free holiday parking
  • Employee Assistance programme with confidential advice service to support our  teams on a range of issues including, personal & financial – your wellbeing is important to us!
  • Variety of deals and discounts available through NX online portal
  • Opportunities for development and progression within the business!

Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



Your place in our world

Coach Station Manager
Team Leader