Assistant Operations & Compliance Manager


Job Details


NEAT Aston - Operations

Contract Type


Working Pattern

Full Time


£31,695.74 per annum

Closing Date

29/07/2022 22:45

Join us on the Journey...

We have an exciting opportunity to join our NEAT Aston site as an Assistant Operations Manager. The successful candidate will be responsible to deliver an efficient and reliable coach service through effective leadership, teamwork and control  of resources.

What you'll do...

  • Manage the Traffic Office team including holiday, absence, individual development plans and conduct, and co-ordinate activities to ensure the provision of a reliable, high quality coach service.
  • Manage drivers including conduct, attendance, timekeeping, standards and development.
  • Build and develop effective working relationships throughout the business and with all relevant stakeholders.
  • Work with colleagues to ensure all services operate to a high standard and identifying and implementing solutions where targets are not being met.
  • Have a good working knowledge of, and keep up to date with all relevant legislation and ensure compliance with Drivers Hours Regulations, Health and Safety Regulations and all Company policies and procedures. 
  • Liaise closely with Engineering colleagues with particular emphasis on the prompt departure of vehicles from the garage, and the operation and auditing of the defect reporting system.
  • Ensure effective security measures are in place to prevent internal and external revenue fraud.
  • Collate and deliver statistics and reports in accordance with set timescales or as requested. 
  • Monitor the performance of electronic equipment i.e. ticket machines, CCTV and traffic office equipment, ensuring any problems or suggestions are reported, accurate records are kept, and repairs and servicing are conducted.

What you'll need...

  • Relevant NVQ Level 2 is essential (e.g. in Transport Road Passenger Operations).
  • Good understanding of the road passenger transport sector, including all relevant legal and external regulations and requirements for the operation of passenger carrying vehicles.
  • Excellent working knowledge of all daily site procedures, health and safety regulations, employment legislation, and people management practices
  • Experience in managing and motivating a team to achieve high standards.
  • Flexible approach to working hours
  • Thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans
  • ILM Level 2 in Effective Management is desirable.

We offer a wide range of benefits such as...

  • Company pension
  • Free bus travel for you and your partner
  • Free coach travel
  • Variety of deals and discounts from NX online portal
  • Employee Assistance Programme
  • Endless opportunities to progress and undertake further qualifications and training

Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.



Your place in our world

Operations Manager
Assistant Operations & Compliance Manager