RTCC Operational Supervisor


Job Details


Miller Street Office - Operations

Contract Type


Working Pattern

Full Time


£27,782 per annum

Closing Date

27/05/2022 22:45

Join us on the Journey...

We have an exciting opportunity for an RTCC Operational Supervisor to join our team in Birmingham. As a RTCC Operational Supervisor at National Express, you will be responsible for monitoring the quality of service across the National Express bus network on a day to day basis.

As the successful candidate you will assist with the management of accidents / incidents taking place on local / national highways and assess how this will impact our service delivery function as well as monitoring key corridor routes via a network of CCTV cameras and other available functions.

What you’ll do…

  • Share and report factual and timely information to internal and external stakeholders on any issues that arise on our network.
  • Monitor and take appropriate corrective actions with Drivers by ensuring timetable and route adherence in conjunction with depots.
  • Communicate information to Drivers and sites where and when necessary. To monitor other operators in all its forms and producing good quality, factual and detailed reports.
  • Obtain details regarding accidents/incident locations via social media, CCTV or internal and external stakeholders and feed this information onto the relevant departments.
  • Carrying out reliability checks using internal and external software to assist services to ensure the scheduled timetable is maintained.
  • Appropriately update social media channels with timely and factual service disruption information.

What you'll need...

  • Relevant operational experience in scheduled service environment is desired
  • Ability to deal with individuals at all levels of organisations
  • Excellent communication and written skills
  • Excellent computer literacy to include tablets and other communication devices
  • Good knowledge of the west midlands areas
  • Knowledge and experience in using VIX Horizon software is desired

What we offer in return for your hard work and commitment:

  • A National Express West Midlands bus pass for yourself and your partner
  • A Company pension
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Free access to our award winning Health Bus; providing free and accessible health checks
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • An opportunity to take part in our Cycle to work scheme
  • A warm invite to join the National Express Sports and Social Club

National Express:

Joining National Express means joining a company which makes a big difference to the people and communities we serve. Our people really are the secret to our success. At the centre of a growing and successful global company with operations on four continents, National Express has unrivalled opportunities to develop your career. Join us on the journey where you will become part of an extended family.

Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

Head of Network Delivery & Resilience
RTCC Operational Supervisor