Digital Trading Assistant

Mill Lane, Digbeth

Job Details

Location

UK Head Office - Head Office

Contract Type

Permanent

Working Pattern

Full Time

Salary

Up to £25,000

Closing Date

29/05/2022 16:00

Join us on the Journey...

We are looking for a Digital Trading Assistant who will be part of the UK Digital Trading team delivering the changes we make to website content and functionality. An analytical thinker with passion, energy, attention to detail, and drive to manage and improve our digital experiences. You will combine customer understanding, with the ability to make commercially sound decisions and translate these into enhancements with the support of our content and development teams.

You’ll have the opportunity to generate and execute both your own ideas, and those addressed in various briefs from the team, along with the planning of future features. 

To succeed in this role, you will be able to demonstrate:

  • Analytics skills – you’re able to manipulate data, build and manage reports to gain insights and then articulate your findings and recommendations.

  • UX skills – you understand the most efficient route of purchase, helping to improve the usability, ease of use and interaction between the customer and the website.

  • CX skills – you will live and breathe the customer experience, and possess a detailed understanding of the end to end user journey and how critical functionality links together.

  • Ability to work with digital platforms to create and update content.

  • Ability to prioritise and work efficiently on a list of tasks.

This is a new role at National Express, and as such you will be an integral part of our business, working closely not only with the Digital team but also with key stakeholders, and other areas of the business. This role is based at our office in Digbeth with the option for flexible working (1+ days in the office) or full time office based. The majority of the team choose a flexible approach, working around 2 days in the office.

Key aspects of the role

  • Support the UK Digital Trading team in day to day trading activities across our suite of UK websites/businesses.

  • Managing and prioritising multiple and varied internal stakeholder requirements and backlog management.

  • Reporting and analysis of website performance to make recommendations for improvements.

  • Supporting website content changes.

  • Conducting market research to understand competitor and industry peers.

  • Conducting user researching and reviewing feedback to improve website performance.

  • Collaborating with internal UX, design and development teams and agency support.

Key Requirements

  • Experience working in a digital role, in a similarly fast paced and growing business

  • Experience working with website content and content management systems

  • Understanding of analytics, UX and CX

  • Excellent communication skills 

  • Ability to explain and educate customers (internal and external) on product changes

  • Detailed and broad experience in managing multiple stakeholders

  • Passionate about solving problems for our customers

Desirable Requirements

  • Understanding of digital marketing disciplines

  • Experience with Google Analytics

  • Experience with Umbraco CMS

  • Experience with conducting user research and collecting customer feedback

Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

Hierarchy

Hierarchy

Your place in our world

Head of Digital Trading
Digital Trading Assistant