HR Coordinator
Are you super organised, proactive, and love helping people? National Express is looking for an HR Coordinator to join our team and deliver expert administration across our UK People Strategy.
In this role, you will be the helpful face and voice behind our HR function, managing our central inbox, supporting new joiners, processing employee changes, and keeping our records compliant and up to date. If you enjoy a fast paced role where you get to interact with managers across the country and solve real operational queries, this is for you.
Where you will be based
This role is based out of NX House in Birmingham, with the flexibility to support other company locations as needed.
What you will actually be doing
- Manage the Inbox & Queries: Keep our HR inbox running smoothly, responding to queries within agreed SLAs and guiding staff to our People Portal.
- Own Onboarding & Offboarding: Issue contracts, manage DBS and Right to Work checks, schedule pre employment medicals, and manage leaver admin in line with GDPR rules.
- Handle Employee Lifecycle Admin: Generate contract change letters, log drug test results, administer family leave (maternity, paternity, adoption), and support annual pay reviews.
- Deliver Perks & Recognition: Coordinate fun and rewarding initiatives like maternity gifts, long service awards, benefits administration, and Values Awards.
- Financial & Supplier Support: Raise purchase orders for HR supplies and services, process invoices, and raise cheque requisitions.
- Support Projects: Assist with Subject Access Requests (SARs) and provide essential admin support for business restructures or TUPE transfers.
What we need from you
- Solid Admin Experience: Proven background in a busy administration role is essential.
- HR Environment Experience: Previous experience working within an HR team, ideally in a unionised environment or one with Staff Forums, is highly desirable.
- Tech Savvy & Organized: Great working knowledge of Microsoft Office or Google Workspace, with excellent planning skills to juggle multiple tasks.
- Employment Law Awareness: Demonstrable understanding of employment legislation and compliance requirements.
- Great People Skills: Approachable, proactive, and reliable, with a knack for building positive relationships with managers and colleagues.
The perks of joining us
- We look after our people with benefits that make a genuine difference:
- Free Travel: Free bus travel right across the network for you.
- Peace of Mind: Solid company pension scheme and life assurance.
- Wellbeing Support: Access to our Employee Assistance Programme and a private online GP service.
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.