Senior Holiday Consultant

Fareham

Job Details

Location

National Express Leisure - Fareham

Contract Type

Permanent

Working Pattern

Full Time

Salary

Up to £23000 per annum + commission

Closing Date

13/02/2022 17:00

Join us on the Journey...

We have an exciting opportunity for a Senior Holiday Consultant, based in Fareham, you will be responsible for promoting the National Express Leisure brand and growing the business through developing strong relationships with both new and prospective customers and offering a tailored customer experience.

 

As the successful candidate, you will have proven experience of both an inbound and outbound sales environment, ideally within the travel/holidays industry. You will demonstrate the ability to exceed in a target driven sales environment, conducting sales across multiple channels (face to face, telephone, email or live events). You will have exceptional communication skills both verbal and written, whilst able to retain outstanding product knowledge.


What you'll do...

  • Present, promote and sell products/services using solid arguments to existing and prospective customers both over the phone and face to face
  • Expedite the resolution of customer problems and complaints to maximise satisfaction
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Support the Product Admin team with administration relating to bookings,
    including amendments and cancellations, preparation of ticket packs, and notifying customer of changes to their holiday.
  • Oversee the provision of a consistently high standard of service within team to meet agreed quality standards and win customer recognition, loyalty and recovery.
  • Communicate effectively with peers and other departments to develop relationships and share best practice.
  • Co-ordinate the training of newly recruited customer services advisors developing and delivering prepared training packages as appropriate


In return, we offer a wide range of benefits such as...

  • Company pension
  • Employee Assistance Programme
  • Variety of deals and discounts available through NX online portal

Things to note...

National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

Hierarchy

Hierarchy

Your place in our world

Head of Leisure
Senior Holiday Consultant