National Express House
Mill Lane, Birmingham, B5 6DD

IT Infrastructure Specialist

Salary: Up to £55,000 per annum
Working Pattern: Full Time
Contract Type: Permanent
Hours: 38
Closing Date: Sun 13 Sep 2026 - 12:00 am UTC
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IT Infrastructure Specialist

Are you a proactive tech enthusiast with a knack for keeping core systems running seamlessly? National Express is on the lookout for a skilled IT Infrastructure Specialist to join our dynamic technology team.


In this role, you will be at the heart of our tech operations, maintaining, monitoring, and evolving our core infrastructure with a strong focus on AWS cloud services, Cisco networking, and Google Workspace. If you thrive on solving technical puzzles, handling 2nd/3rd line support, and keeping systems operating at peak performance, this is your chance to make a real impact.

 

What you will actually be doing

  • Maintain Core Tech: Provide hands-on support for our servers, networking devices, cloud environments, and enterprise applications.
  • Manage AWS Cloud: Support and optimize our Amazon Web Services setup, focusing on EC2, S3, IAM, VPC, and CloudWatch.
  • Keep Networks Running: Configure, monitor, and troubleshoot Cisco switches and routers to guarantee high availability and performance.
  • Administer Google Workspace: Handle user provisioning, security policies, mail routing, and app integrations across our Google suite.
  • Execute Change & Resolve Incidents: Follow ITIL procedures to document change requests, respond to incidents within SLAs, and proactively address system capacity issues.
  • Be There When It Counts: Participate in an out-of-hours 24/7 on-call rotation to tackle critical incidents when they arise.


What we need from you

  • AWS Experience: 2+ years managing AWS infrastructure with a firm grasp of cloud security and operational best practices.
  • Networking Proficiency: Solid hands-on experience with Cisco switching, routing, and VLANs.
  • Google Workspace: Experienced in  administering Google Workspace 
  • Operating Systems: Administer and support Windows Server and Windows operating systems (Linux experience beneficial)
  • ITIL Operations: 2nd/3rd line support experience backed by a solid understanding of Incident, Request, and Change Management.
  • Problem Solving Mindset: Excellent diagnostic skills, clear communication, and the confidence to work under pressure.
  • Desirable Extras: Certifications like AWS SysOps, CCNA, or ITIL Foundation, plus any experience with Palo Alto firewalls, SD-WAN, or scripting (Python, PowerShell, Bash).

 

The perks of joining us


We look after the people who keep our technology running:

  • Free Travel: Free bus and coach travel right across the National Express network for you.
  • Travel for a Plus One: Complimentary travel pass for your nominated person or partner.
  • Peace of Mind: Solid company pension scheme and life assurance.
  • Wellbeing Support: Access to our Employee Assistance Programme and a private online GP service.

Ready to power our IT infrastructure? Send over your application and let's talk!

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

 

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
IT Infrastructure Specialist
Salary: Up to £55,000 per annum
Working Pattern: Full Time
Contract Type: Permanent
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Inclusivity is at the heart of what we do at National Express. We are a Disability Confident Committed organisation and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum skills criteria for the role. If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
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