Data Governance & Compliance Officer
Love data privacy, continuous improvement, and making sure information is handled responsibly? National Express Bus is looking for a Data Governance & Compliance Officer to act as our resident expert and Data Protection Officer (DPO) for our Bus entities.
In this role, you will lead our operational compliance with UK and EU GDPR, PECR, and internal governance standards. You will work closely with senior leaders and operational teams to build a positive compliance culture, manage data privacy risks, and keep our customer and employee records secure.
This role is based at NX House (Birmingham) with a hybrid working option.
What you will actually be doing
- Act as DPO: Provide clear, recorded recommendations to strengthen internal controls and serve as the main legal contact for data privacy queries.
- Manage GDPR Rights & Requests: Oversee information rights requests (Access, Correction, Erasure, Restriction) and keep processing records (ROPA) updated.
- Risk Assess & Triage: Lead Legitimate Interest Impact Assessments, support data transfer assessments, and triage security incidents or potential data breaches.
- Drive Audits & Governance: Scrape, test, and run data privacy audits, creating clear action plans to fix deficiencies and report progress to the Bus Board.
- Embed PECR & Controls: Implement PECR guidelines, create practical policy controls, and collaborate with the training team to educate employees on data privacy.
- Partner with Cyber Security: Work alongside technical and security teams to ensure personal data assets are protected against emerging risks.
What we need from you
- Certified Privacy Pro: Hold a recognised qualification such as Certified Data Protection & Information Governance Practitioner, BSC Data Protection, or CIPM.
- Hands On Experience: At least 2 years of data protection experience within a legal, risk, audit, or compliance function.
- In Depth Legal Know How: Strong understanding of UK GDPR, EU GDPR, PECR, and practical guidance from the Data Protection Regulator (ICO).
- Clear Communicator: Confident delivering advice to senior leaders, operational teams, and external regulators without jargon.
- Pragmatic Problem Solver: Able to manage a varied workload, audit complex systems, and find sensible ways to mitigate data risks.
The perks of joining us
We look after our people with benefits that make a genuine difference:
- Free Travel: Free bus and coach travel right across the National Express network for you.
- Travel for a Plus One: Complimentary travel pass for your nominated person or partner.
- Peace of Mind: Solid company pension scheme and life assurance.
- Wellbeing Support: Access to our Employee Assistance Programme and a private online GP service.
Ready to safeguard our data and lead our compliance? Send in your application today!
Things to Note...
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.