Duty Controller


Job Details


Kings Ferry Gillingham - Operations

Contract Type


Working Pattern

Full Time


£30,000 per annum

Closing Date

25/01/2022 12:00

Join us on the Journey...

We have an exciting opportunity for a Duty Controller, based at Kings Ferry Gillingham, who will utilise and control resources to ensure maximum levels of service delivery, and to ensure full compliance of company procedures and cost controls. You will also provide supervision of drivers on all services and hires. 

Please note this is a late shift position. You will work 12:00–00:00 on a 4 on 4 off shift pattern. 

What you'll do... 

  • Liaise with Drivers, the Sales Team, Engineering & External customers with regards to all operational requirements, in person, by telephone, and by electronic methods such as email. 
  • Monitor, record and ensure compliance with company procedures to include drivers’ hours and Tachograph regulations. 
  • Provide timely communication to all staff about incidents/accidents, Alcolock fails and service or hire delays and disruptions. 
  • Deal with breakdowns, late running, accidents and any other incidents affecting services and staff. Arranging coach procurement outside office hours to cover  breakdowns/incidents, using your commercial awareness to ensure the best price is secured with authorised Operators. 
  • Control and allocate duties so the scheduled and planned operations are undertaken whilst maintaining efficient cost controls through driver allocation and efficient fleet movements. 
  • Good understanding of google suite and/or Microsoft office applications
  • Previous experience in Transport Supervisory role desirable 

What you’ll need…

  • A PCV licence 
  • Have the ability to work flexible hours sometimes at short notice and covering night duties
  • Experience of delivering excellent customer service in a fast paced working environment
  • Excellent people and communication skills
  • Ability to work without close supervision and as part of a team
  • Experience of working within an agile environment, whilst possessing the ability to be decisive and take ownership of responsibilities
  • Knowledge of driver’s hours and regulations and compliance issues

What we offer in return for your hard work and commitment:

  • Free nationwide National Express coach travel for you, and 50% off for up to 4 family members!
  • Endless opportunities for progression within the business
  • Company pension 
  • Paid annual leave
  • A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more
  • Employee Assistance Programme

Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

Operations Manager
Duty Controller