Operations Controller


Job Details


Stewarts Reading - Head Office

Contract Type


Working Pattern

Full Time


£30,000 per annum

Closing Date

12/12/2021 12:00

Join us on the Journey...

Stewarts Coaches, part of National Express Transport Solutions (NETS), have an exciting opportunity for an Operations Controller, based in Reading, who will utilise and control resources to ensure maximum levels of service delivery, and to ensure full compliance of company procedures and cost controls. You will also provide supervision of drivers on all services and hires.

As the successful candidate, you will hold a PCV licence and demonstrate excellent communication, oral and written and have a working knowledge of the industry. You will demonstrate experience at being well organised, and have experience of working within an agile environment, whilst possessing the ability to be decisive and take ownership of responsibilities.

What you'll do...

  • Liaise with Drivers, the Sales Team, Engineering & External customers with regards to all operational requirements, in person, by telephone, and by electronic methods such as email.
  • Monitor, record and ensure compliance with company procedures to include drivers’ hours and Tachograph regulations.
  • Provide timely communication to all relevant departments about incidents/accidents, Alcolock fails and service or hire delays and disruptions.
  • Deal with breakdowns, late running, accidents and any other incidents affecting services and our people. Arranging coach procurement outside office hours to cover breakdowns/incidents, using your commercial awareness to ensure the best price is secured with authorised Operators.
  • Control and allocate duties so the scheduled and planned operations are undertaken whilst maintaining efficient cost controls through driver allocation and efficient fleet movements.

In return, we offer a wide range of benefits such as...

  • In return, we offer a wide range of benefits such as...

  • Free nationwide National Express coach travel for you, and 50% off for up to 4 family members!
  • Endless opportunities for progression within the business
  • Company pension 
  • A variety of deals and discounts via NX online portal including travel, days out, cinema, mobile, car and many more
  • Employee Assistance Programme
  • To reward you for your dedication, we offer fantastic long service awards at key milestones


Things to note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

Operations Manager
Operations Controller