Birmingham Coach Station
Mill Lane, Digbeth, B5 6DD

Casual Customer Service Advisor

Salary: £12.72 per hour
Working Pattern: Part Time
Contract Type: Temporary
Hours: 0
Closing Date: Mon 05 Jan 2026 - 12:00 am UTC
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Casual Customer Service Advisor

We’re excited to offer a fantastic casual opportunity to become a Customer Service Advisor at Birmingham Coach Station. If you enjoy working in a dynamic environment and love helping people, this could be the perfect role for you.

 

Location: Birmingham Coach Station

Schedule: 

  • Fully flexible 
  • Any day of the week (including weekend working) 

Shifts:

  • 06:15 until 21:15 (Days)
  • 20:15 until 06:30 (Nights)

Interview Date: Monday 12th January 2026

Pay: 

  • £12.72ph (day rate)
  • £13.58ph (night rate) 

As a Customer Service Advisor, you’ll be right at the heart of the action. You’ll provide helpful and friendly support to passengers and staff in a busy transport hub. Whether it's selling tickets, answering questions, pointing someone in the right direction, or helping keep everyone safe – your role will make a real difference to someone’s day.

What you'll do...

  • Delivering outstanding customer service with a positive and proactive approach
  • Providing information about services, updates, and disruptions clearly and accurately
  • Using ticketing and operational systems confidently and responsibly
  • Supporting and encouraging team members, and helping with training when needed
  • Following all health and safety procedures to maintain a secure working environment

What you'll need...

  • Confident English language communication skills
  • Previous experience in a fast-paced, front-line customer service role
  • A friendly, can-do attitude and a desire to keep learning and growing
  • The ability to work well both in a team and independently
  • Good stamina and overall fitness – this role can involve standing or sitting for extended periods
  • Flexibility to work shifts, including weekends and bank holidays

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. 

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

 

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

You are applying for...
Casual Customer Service Advisor
Salary: £12.72 per hour
Working Pattern: Part Time
Contract Type: Temporary
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Questions
Are you eligible to work in the UK?
Can you confirm you are able to get to and from the vacancy location for the shifts listed on the advertisement?
Are you over the age of 18?
If Successful, can you attend an onsite interview on Monday 12th January?
Where did you hear about this vacancy?
Inclusivity is at the heart of what we do at National Express. We are a Disability Confident Committed organisation and will offer an interview to candidates with disabilities or long-term conditions who meet the minimum skills criteria for the role. If you have a disability or long term condition and need us to make any adjustments or do anything differently for your interview, please let us know below?
Have you ever worked at National Express or any affiliated companies before? If yes, please confirm the dates, location and your reason for leaving?
Are you a Service Leaver/ Veteran or a Spouse / Family member of a Service Leaver?
Have you been recommended to apply for this role at National Express by a current employee? If yes, please state their name, title and department/location.
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Criminal Convictions
Have you been convicted of any criminal offence(s) which are not spent under the rehabilitation act 1974.
?
We ask anyone who wants to join our team if they have any unspent criminal convictions. This doesn't mean we won't consider your application, but we need to assess the relevance against the nature of the role and whether the conviction(s) mean the role isn't suitable.
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In accordance with the Equality Act 2010, these details are strictly for monitoring purposes only and the information you provide is not visible to our recruitment team as part of your application.
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