Supplier Relations Executive


Job Details


Kings Ferry Gillingham - Operations

Contract Type


Working Pattern

Full Time


£22,000 per annum

Closing Date

24/10/2021 22:45

Join us on the Journey...

The Kings Ferry Group has an exciting opportunity for you to join our team as Supplier Relations Executive. We’re an award winning provider of transport who are rapidly growing and innovating in the Private Hire market.

Our successful and growing Service delivery team is fundamental in positioning us as the leading provider for Ground Transport across the UK. We’re looking for an enthusiastic, customer focussed and commercially minded team player who will bring new ideas and build strong, lasting relationships with our suppliers. 

We work with over 500 audited and approved coach and bus operators across the UK to deliver a world class service to our customers. Part of the role will include working closely with our parent company, National Express, to strengthen these relationships and procure a solution that is beneficial across the business. We’re looking for someone with strong negotiation skills, a customer focussed mind-set, and the ability to recognise opportunities for improving processes and efficiencies across the department. 

This role is based in our head office in Gillingham, you will be responsible for all administrative functions that support the Service Delivery Team Leader with delivering the most profitable and effective services to both our customers and the business.

To be considered for this role you should be able to demonstrate good communication and negotiation skills, have an eye for detail and be able to work on your own initiative. In return you will be offered a competitive salary with a bonus structure included. 



  • Develop supplier relationships and maintain good communications
  • Assist in the selection and onboarding of new suppliers
  • Effectively communicate with suppliers to resolve queries and issues
  • Assist the department in the collation and reporting of information to assess and evaluate suppliers
  • Maintain department records and undertake any general departmental administration
  • Building key relationships with the key departments within the business to ensure collaborative working
  • Assistance with complaint management 
  • Monitoring of CRM system and email inboxes to effectively manage workflow and tasks
  • Procure favourable rates with suppliers through successful negotiation


  • Good communication and interpersonal skills
  • Ability to form effective and productive working relationships
  • Able to plan and organise work
  • Strong administration skills with keen attention to detail and accuracy
  • Ability to work in a fast paced and reactive environment 
  • Proactive approach to operational needs
  • Strong networking and stakeholder management skills
  • Quick learner with the determination to succeed and ability to think outside the box 
  • Ability to analyse and interpret data in order to drive the business forward
  • Excellent telephone manner being able to demonstrate first class customer service
  • Strong time management skills and the ability to meet deadlines.
  • Strong organisational skills. 

Things To Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.



Your place in our world

Service Delivery Team Leader
Supplier Relations Executive